Our policy lasts 7 days from date of order. If 7 days have gone by since your purchase, unfortunately we can’t offer you a replacement. Due to the nature of the product and increasing number of online frauds, we do not provide refunds.
We inspect every perfumes, packed them in bubbles wraps before mailing them out. Any defects or dents may be caused during the delivery process.
To be eligible for one time replacement, your perfume bottle must be broken when you receive it, any other reasons are not applicable. One time replacement only apply to 50ml perfume, not applicable to free gifts, products on sale nor orders with discount codes applied.
To complete your one time replacement, we require photos or videos as proof of broken perfume bottle. Send us an email at firstname.lastname@example.org and our representative will send out the replacement.
Depending on where you live, the time it may take for your one time replacement to reach you, may vary.